Data Management Solutions from AMI Imaging, Inc.

A number of customers for whom we provided solutions or services sent us unsolicited comments that we are pleased to share.

Service Bureau project for City Records Manager
"If, in another career, I ever needed similar services, AMI will be the first I call upon. Everyone there was professional, kind, and helpful. Working with you folks has been a truly amazing and pleasant experience. My other vendor experiences thus far have been deplorable!"

Medical Device Manufacturer
"We are even happier than we expected with the equipment and software. I will let you know our next steps soon."

Medical Transcription Company
"Let your Service Bureau staff know they are appreciated for a job well done. The doctor said 'what a great job our document management department is doing.'"

Historical Society
"We were very happy indeed…and you exceeded our expectations. I will keep you in mind for future projects."

Medical Transcription Services
"…I truly believe we are a better company because of our relationship with AMI and for everything you do for us. It is SUCH a joy to work with everyone at AMI – honestly, it is like working with home town people, meaning that you are all so honest and dedicated and really believe in everything you do. It is a privilege to work with all of you."

Processing Student Loans
"I am more than happy to assist you with being a reference. It's the least we can do in return for the exceptional service you have provided. If you need any other additional information ... please do ask."

Large Food Processor
"THANK YOU and your team for your diligence and excellent customer service."

Insurance Application Underwriting workflow
"We have standardized how our underwriters make their decisions."

Providing services to a large bank
"...(B)y the time ___Bank left yesterday they were very impressed with their new Workflows.... I was very proud of the product we had to offer them. Thanks to all of you for your hard work and dedication to our efforts. .... We appreciate all of your assistance and support in our efforts here. Your staff did a wonderful job of pulling this together and I know it was on a quick time frame. Our relationship with AMI has been off to a very refreshing start and we are glad to have such professional and exceptional service. Thanks folks!”

Underwriting applications of individuals under group and association policies
"We have reduced underwriting applications from months to down to days."

Processing Claim requests
"This has been great! Everything has flowed with no problems at all so far! We're simply loving it! Thanks so much for all of your help on this and all of our projects! We really appreciate your expertise and your patience! Again, thanks!"

Documentation and Training
“Thank you for sending the AP & HR procedure manuals! I did take a moment to browse through them and they look great!! ….Thanks for all your help! You're awesome!!!”

Service Bureau project for administration firm
“I wanted to let you know that the staff in the Service Bureau have been great... if something didn't look right they called before making assumptions; anything that I found and brought to their attention was addressed and resolved. I hope that the next imaging project will go as smoothly as this one.

“Again, thanks to the Service Bureau for a job well done !!”

Claims Workflow
“I thought you might like to have a Claims Workflow update. You probably had assumed that since you had no news that it was good news and that is exactly right!”

Scanner Installation
(email from AMI Account Executive to management)
“Since people are generally not hesitant to provide negative feedback, I wanted to pass along some positive feedback that I received today regarding (AMI’s hardware tech). Jim from ____Manufacturing commented that (AMI’s tech) did a great job in getting their scanner up & running. Jim's words were "I really like that guy".

Consolidation of two imaging systems for a major health care provider
“Consolidation was a great project and probably went smoother than any other new task we have tried. I give a good deal of credit to AMI and especially (AMI’s technical manager.) His work on the project plan kept us in focus.”

Extension of Workflow
“Have I said "thank you" lately?!? I (we) greatly appreciate your efforts, attention to detail, and helpful approach. Thanks much!”

New DocuWare customer
“…. I love DocuWare! It has been working really good so far. It is quick and easy.”

Service Bureau Job for medical sector
“Thank you to your staff for completing our scanning project in a timely, economical and responsive manner. We appreciate the resources you put into the project to make sure that it was completed in a shorter timeframe than anticipated, and how responsive you (AMI’s Account Exec) and (AMI service bureau manager) were in addressing issues as they arose.”

“Because the project was complete so soon, and because we have some remaining who are available to verify records, we would like to send an additional 50 boxes to be scanned.”

“Thanks.”

School District Customer
(email to AMI Account Executive)
“(AMI’s support technician) has been a huge help. He is so thorough and pleasant. Thank you for sending him out to us. We all enjoy him, and you too of course. He sure has much praise for you as a colleague (sic) and a person. Just thought you may want to know.”

Large Food Processing Client
“I just want to again tell you how great (AMI’s senior engineer) is to work with; and how helpful and patient he was…. We made a lot of progress yesterday in a very short period of time. People never hear enough about the 'good things' . I just wanted you to know that (he) is a key factor in the success of taking care of business at (our company) and he should be recognized for that.”

Manufacturing Company
(email from AMI’s general manager to AMI business analyst)
“While talking with (client contact) at the (Stellent) Crescendo conference, she mentioned how very pleased she was to be working with you. She said that you are very organized and detail-oriented, and that she enjoys working with you. She attributes your assistance for keeping things moving along smoothly at (their company).

Same Manufacturing Company, same AMI analyst
(email from client contact)
“As usual (AMI analyst), your thoroughness is very much appreciated.”

Food Manufacturing Company
The Company CFO recently sent out a communication specifically singling out the Accounts Receivable Lockbox Cash Application workflow process utilizing Stellent and AMI’s Workflow Tools. Due to the efficiencies this workflow has introduced into the cash application process, (company) will not need to hire the additional FTE that was originally requested.

Fortune 100 Retail
“I cannot underscore my appreciation for your services. Not only is the … application projected to bring us savings in excess of $2.1 million in the coming decade, but you provided a quality end-to-end service of paper conversion and application installation assistance. Dollar-for-dollar, the conversion and application are one of the best investments, with the greatest backend rewards, that (Company)Human Resources has undertaken in quite some time”

Major Pipeline Company
“Great news! Thanks to you and your team for all of your hard work.”

Division of Large Healthcare Provider
“Thanks again for your excellent service last week!”

Capital Management Firm
“This system is critical to our business.” “… a huge time and cost savings.” “… very much part of our daily work.”